Research Assistance
The library has made every effort to provide students with ample support to meet their research needs. This section will review the various avenues of help that are provided.
Personal Assistance
Staff Availability: Students can receive personal help with any questions from a library staff member in person, by letter, phone, email, or live chat (see below). If requests for personal assistance are made during non-business hours, they will be met during the following business day. The normal schedule is as follows:
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Sunday |
Closed |
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Mon., Tue., Thu., & Fri. |
8:00 AM to 5:00 PM |
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Wed. |
8:00 AM to 4:30 PM |
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Hours are subject to change when the institution is not in session |
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Students can receive support by calling the library at (770) 484-1204 (ext. 5756) or toll free at (800) 442-1577 (ext. 5756) during business hours.
Library Chat
During business hours students can talk to one of the library staff members using the "Chat Now" on the bottom right side of the Library website at https://library.LutherRice.edu/
Email Assistance
Students can email requests for information and support to Library@LutherRice.edu. Every effort will be made to respond on the same day to emails received before 4:00 PM. Emails received after 4:00 PM will be answered the following business day.
Notice of Service Limitations
While library staff will make every effort to assist students with their research needs, our ultimate goal is to provide research instruction to students in order to produce independent researchers who become lifelong learners. Library staff support students in their resource needs and in the research process, as facilitators of learning. However, to avoid providing an inappropriate level of assistance, library staff are unable to find every resource for an assignment, cite sources, or edit research papers for students.